Infrastructure Manager

Job Ref
ICT - BS - August 22 - CB
FITZROY PLACE, 6 Mortimer St, London W1T 3JJ, UK
Business Services
Full Time

More details

About the Team

The IT department provides services to all members of the firm. The IT Helpdesk team provides 1st to 3rd line support to over 600 computer users at various levels, the majority of whom are senior fee-earners operating to very tight business deadlines, with varying degrees of IT system knowledge. The firm operates out of 9 locations across the UK. The IT Helpdesk is covered by a shift rota Monday to Friday and receives approximately 100+ telephone calls and e-mails per day, of
which 75% are resolved on first contact. The team works hard, maintaining a positive attitude, working together with everyone contributing, reflecting the firm’s continued success and fee-earners’ expectations.

Job Description

Effectively manages and develops the IT network and infrastructure services in support of the strategic and operational business requirements. To ensure on a day-to-day basis the IT requirements of the Company are efficiently and effectively met and all IT systems are fully functional at all times.

Main responsibilities
• Manages the security of the Company’s network and IT resources.
• Manages resources to ensure adequate cover for both day to day BAU workload and technical project delivery.
• Delivers robust, efficient and professional operational IT service to key stakeholders .
• Maintains documentation of systems, maps, procedures, user and technical information.
• Manages the network equipment and services, Virtual servers, network storage devices, network communications equipment.
• Manages the infrastructure elements of the IT project pipeline and monitors on-going progress against plan to ensure delivery on time and within budget.
• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.
• Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration.
• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.
• Define and manage IT Disaster Recovery Strategy for organization.
• Define software and hardware standards in collaboration with stakeholders and owners.
• Report and prepare strategies to maintain server infrastructure.
• Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation.
• Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure.
• Actively learns and develops to stay up to date with developments in areas of expertise and to meet the changing needs of the job.
• Encourages and supports the development of other members of your team and the organization.
• Ensures compliance with the companies policies, procedures and contract of employment.
• Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the Fund.

• 5+ years specialising in Windows server infrastructure operational support, including administration of on-premises and cloud platforms.
• Excellent troubleshooting & diagnostic skills, including the ability to work well under pressure and follow investigations through to logical conclusions.
• Knowledge of Microsoft best practices for security configurations (policies), migration, and VMware VM management.
• Management of projects and budgets.
• Demonstrated experience in building teams utilising both internal and external resources.
• Experience of working with security, networking, server, software application management and support.
• A good understanding of managing a Microsoft Active Directory-based network with common Microsoft server components; Exchange Server Hybrid, SQL Server, Windows Deployment Systems, SharePoint, Microsoft 365, Cloud based Telephony, Cyber Security and Prevention, Cloud based Backup and Restore.
• Knowledge of VMWare High-Availability virtual server hosting infrastructure and storage area networks.

• Microsoft Azure including:
1. Azure Active Directory
2. SSO
3. Multi-Factor
• Knowledge cyber security best practices:
1. Best practices
2. Documentation
3. User Education
4. Auditing
5. IT and Email Security
• Change management - adhering to correct procedures to ensure that any changes are carried out successfully.
• Problem management & incident management - liaising with relevant parties to achieve a resolution.

About you
• Good interpersonal skills which are required when liaising with business users
• An ability to remain composed when working in difficult situations, and to be proactive in leading the team toward resolutions
• Strong leadership, coaching and delegation skills
• The position will involve dealing with all levels of Management so therefore good verbal and written communication skills are essential
• Takes pride in providing excellent customer service
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Experience of working in a team-oriented, collaborative environment

Salary and benefits
• Salary: competitive based on market, professional experience and qualifications
• Performance related staff profit share scheme
• 26 days’ holiday, plus Bank Holidays and days at Christmas and New Year.
• Pension scheme membership (after initial probationary period)
• Life and Accident insurance
• Group income protection scheme
• Private Medical Insurance
• Critical Illness Cover
• Wellbeing Allowance
• Access to Peppy for you and your partner
• 1 paid volunteering day per year to help give back to our local communities
• Interest Free Season Ticket Loan
• Interest Free Rental Deposit Loan
• Employee assistance programme
• Enhanced maternity and paternity pay after two years’ service

Alongside our competitive compensation and benefits package, we offer all our staff the ongoing opportunities to learn and develop, through in-house CPD sessions, further education support as well as internal and external training programmes. Gerald Eve encourages pro-bono work and volunteering as well as regular social and sporting activities to engage with all your colleagues.